你們的退貨政策是怎樣的？
假如您基於任何原因而希望改變主意，可於收貨日期起三十天聯絡我們安排退貨。請確保退換的產品及配件保存完好、未經使用、未經洗滌、包裝完整、不影響二次銷售。退貨所產生的回郵費用將由閣下承擔。
我們對品質控制非常嚴格，但難免偶爾會有漏網之魚。如果發現產品品質出現問題，請於收貨日期起三十天內把產品寄回。我們會馬上安排全額退款（連同運費）。
請注意所有客製化產品都是為您而制，已刻字的產品不適用於30天退換條款，是不接受退貨/換貨的。
退貨或換貨
Step 1
If you have unwrapped the product, please remove the tissue wrap thoroughly.
Step 2
Take the required photos below for a smooth handling process.
Shipping Label
Product Label
Front Panel
Back Panel
Step 3
Submit the return application on Return Center (the next page).
It will take 2-4 business days for our support to check your application.
A notification email will be sent to you right after approval.
Step 4
Put the all the product parts back into the bag.
For briefcase and weekender, please ensure the shoulder strap is placed inside the bag.
Step 5
Pack the returned item in the way it comes, following the instructions below.
Inner Packaging
Briefcase
(without cardboards)
Pack the handles facing up and wrapped with the hook-and-loop fastener.
Briefcase
(with cardboards)
Place the hard cardboards under the handles for both sides.
Backpack
Place the hard cardboard under the shoulder straps.
Outer Packaging
Dust Bag
Put the product inside the dust bag.
Packaging Box
Pack everything inside the packaging box.
Step 6
Print out your order confirmation email, then put it inside the box.
Or mark a note with your name, contact number, order number and RMA number on paper.
Step 7
Following the return address provided in email, ship the package with courier or the post.
Provide us with the return tracking number so that you are protected in the event of theft or loss during delivery to us.
You will receive an email as soon as we receive, examine and approve the return.