If you have unwrapped the product, please remove the tissue wrap thoroughly.
Take the required photos below for a smooth handling process.
Submit the return application on Return Center (the next page).
It will take 2-4 business days for our support to check your application.
A notification email will be sent to you right after approval.
Put the all the product parts back into the bag.
For briefcase and weekender, please ensure the shoulder strap is placed inside the bag.
Pack the returned item in the way it comes, following the instructions below.
Pack the handles facing up and wrapped with the hook-and-loop fastener.
Place the hard cardboards under the handles for both sides.
Place the hard cardboard under the shoulder straps.
Put the product inside the dust bag.
Pack everything inside the packaging box.
Print out your order confirmation email, then put it inside the box.
Or mark a note with your name, contact number, order number and RMA number on paper.
Following the return address provided in email, ship the package with courier or the post.
Provide us with the return tracking number so that you are protected in the event of theft or loss during delivery to us.
You will receive an email as soon as we receive, examine and approve the return.
