Frequently Asked Questions

We use various kinds of leather to give you a wider range of choice and cater your different needs.

• Full-grain natural grain leather:
• Embossed with subtle patterns and rich texture to present its natural characteristic.

• Full-grain Saffiano leather:
• Well-known for its classic crosshatch appearance and exceptional durability, resistant to water and scratches.

• Full-grain Oiled leather:
• Finished with smooth satin glow and softer texture, ages beautifully with unique patina.

• Microfiber vegan leather:
• Perfectly replicates genuine leather, a more lightweight and high-performance option to take your outfit to the next level.

Nothing makes us happier than to hear our customers cherishing our leather items. Our leather goes shinier with time but occasional cares with leather balm can keep it in its best shape. In case of stains or dust, we advise to clean them with soft damp cloth and let dry naturally.

No worries – It is totally ok if you got droplets on our leather item, just wipe it away according to our master instructions to maintain its nice finish. Prevent prolonged contact with water to make the leather lasts.

While our products are all stylish and durable regardless of the material, there are some points you may want to consider before you make your decision. Generally, leather products can last decades and age beautifully. On the other hand, nylon is a more lightweight and flexible alternative.

We are confident with the quality of our products and only offer the best to our customers. Nonetheless, you are always welcomed to visit our retail spots to take a closer look of the products. We also guarantee 30-day return policy to our online customers.

Our briefcases and backpacks are designed to fit in a Macbook Pro 15" / 16" with other office essentials. For people who are looking for a slimmer option, we have our clutches and portfolios that can keep your 13-inch device neat and safe. See more

Maverick customers live all across the globe, so we ship to all countries worldwide.

We make every effort to ship out your order on the next working day. Shipping time varies depends on the destination. We will send you an email with tracking number after the shipment leaves the warehouse. In most circumstances, delivery time should be as follows:

Please note that order with personalization service will need extra 3 - 5 business days for processing.

The actual shipping estimation time might vary and will be shown in the checkout page.

We are committed to bring you excellent products with the best price. Therefore, we sponsor most of the delivery cost so you only need to pay a bit extra. Taxes and duties are covered in some regions. In most of the case, deliveries cost should be as follows:

The actual delivery cost will be shown in the checkout page and might change depends on parcel weight.

Some countries may require import tax, duties and related Customs fees for imports. These charges, if applicable, are determined and charged by the Customs office of the destination country. Since the charges vary from time to time, we will notify you about whether we are paying the tax at the checkout page. For further details, please contact your local Customs office directly.

If you need to change anything about your order, please contact us immediately. Once our warehouse has processed your order, we will not be able to make any changes. Please also note that changes could possibly lead to certain shipping delay.

You can easily track your package once it has been shipped. You will receive an email with tracking number after the shipment leaves the warehouse. If you need any precise update about your package, it will be the best to call the courier directly.

We send email with tracking link and number only after confirming the shipment has left the warehouse. It might take some time for the express couriers to recognize the shipment and upload the relevant information to the database. If you are still unable to track the shipment after certain time, contact us and we are happy to help.

We promise to ship out every order in a timely manner. In some occasions, public holidays could lead to slight delays. There might also be some unforeseen circumstances related to the local customs or logistic partners. WhatsApp (852) 67019860 or email to support@maverickandco.co if you have more inquires.

Unfortunately, our courier is not able to deliver to these addresses.

We accept payments in multiple currencies via American Express, Mastercard, PayPal and Visa.

If you need to change anything about your order, please contact us immediately. Once our warehouse has processed your order, we might not be able to make any changes.

Normally, a confirmation email will be sent right after you pay your order successfully. Please ensure a correct email address is entered and double check the spam box. Contact us if you cannot receive any confirmation.

We value our customers’ privacy just as much as you do. Transaction information and your credit card details will be encrypted, and nothing can be examined, used or modified by third parties.

If you change your mind for any reason, you may return the items within 30 days of receiving the order provided that they are unworn, unwashed, or otherwise unused with the original packaging. Please note that you will be responsible of the shipping charge for change-of-mind returns.

We are vigilant about product quality, but occasionally something might fall through the cracks. If your product is defective or incorrect order is shipped, send it back to us within 30 days of delivery for a full refund (including shipping).

Please keep in mind that personalized items cannot be returned or exchanged.

To apply a return, please submit a return request via our return portal or contact us at support@maverickandco.co. Our staff will get back to you within 1-2 working days.

For US customers, you may choose to return the items free of charge by dropping off in any of The Happy Returns Bars within US territories by submitting the return request here.

You have 30 days to make a return, starting from the date of receiving the item(s).

You do not have to pay any additional handling fee for your return that's within the 30-day return period. However, shipping charges will not be covered. Duties and taxes are non-refundable.

It takes around 7 business days to process on our end, and credit card refund takes up to 10 business days to appear on your statement.

Refunds will be sent to the original purchaser’s method of payment or a gift card (store credits) will be sent out to your registered email.

We are proud of our products, materials, and craftsmanship. All Maverick & Co. Products are covered by warranty which guarantees them against manufacturer’s defect under responsible use. This warranty only covers products purchased directly from Maverick & Co’s official website.

• Products sold by any third party vendor, retailer, store or website that is not Maverick & Co. are not covered.
• Products sold under clearance sales are not covered.
• Any situations below that are not classified as manufacturing defects:
• Normal wear and tear
• Damage caused by exposure to extreme environment
• Damage occurs from improper usage or maintenance
• Misuse, lack of care, mishandling, accident, or other abnormal uses
• Use of product other than for its intended purpose
• Washing or cleaning
• Improper or unauthorized repair

Our products are covered by a 12-month warranty, starting from the day of purchase. It is effective on all covered products purchased from 1st January 2021 onwards. Orders placed prior to this date are not covered.

To file a claim, please send an email to our customer support team via support@maverickandco.co using the original purchaser’s email, together with your order details and descriptions of the damage. Photographs showing the fault would help speeding up the handling process a lot.

* Maverick & Co. reserves the right of final decision on the claim of warranty.